Supporting industry to reduce the risk of human error
Managing the risk of human error requires a knowledge of Human Factors: the interaction between humans and the other elements in a system which may affect their behaviour.
Understanding human failure involves accepting that people are not infallible; they have many strengths, talents, knowledge and skills which enable them to complete highly complex activities. However, they will get it wrong sometimes.
We should also acknowledge that it is our people who keep our processes running smoothly and understanding what they actually do can help you to manage your systems more reliably and consistently.
The challenge is to control the risk and limit adverse consequences and I can support you to achieve these objectives.